The AI front-of-house for wedding venues
Kerbly builds the quiet AI system behind your enquiries — replying instantly, following up naturally, and booking more tours, so your team can stay focused on the moments that matter in the venue.
The quiet truth
Enquiries land at ten, eleven, midnight — sent from sofas, group chats and half-finished Pinterest boards. By the time your office opens, that couple has already messaged four other venues.
The visit goes to whoever answers first. Kerbly makes sure that’s you.
Sources: ¹ Real Weddings venue response-time benchmark · ² MIT / InsideSales Lead Response Management Study · ³ Easy Weddings couples research
The first reply wins the visit.
The system
Seconds after a couple enquires — SMS, Instagram, Facebook or email — Kerbly answers in your voice, with your dates, your pricing, your tone. Not an autoresponder. An actual conversation.
Trained on your venue. Signed by your team.
When the phone rings at nine in the evening, Willa answers. She speaks like a person, checks your real calendar mid-call, and books the tour before the couple hangs up.
Live availability. No hold music. No voicemail.
Kerbly Barn, good evening — you’ve reached Willa.
Hi! Are you free for a wedding next September?
We are — I have three September dates open. Would you like to come and see the barn?
Yes — could we do Saturday morning?
Saturday at eleven is yours. I’ve just sent the confirmation.
Availability checked, a time agreed, the calendar written, confirmations sent by text and email. The couple books at midnight — you find out at breakfast.
Straight into your diary. Nothing to chase.
Not ready yet? No couple gets forgotten. Well-mannered follow-ups over the weeks that follow — never pushy, never off-brand — until they’re ready to visit.
Every lead warm. Every date remembered.
What that means in practice
The reply engine drafts and sends in your venue’s voice the moment an enquiry lands — SMS, Instagram, Facebook or email. No inbox queue, no Monday backlog.
Nights, weekends, bank holidays. Willa answers the phone after hours; the engine covers everything written. Your team never sees a missed call at breakfast.
We configure a proven venue system around your calendar, pricing and tone — we don’t build from a blank page. Most of the work is ours, not yours.
Every conversation is logged. Anything the AI shouldn’t answer is escalated to your team with full context. Nothing sits unread, nothing gets guessed.
How it begins
Where enquiries arrive, who answers them, how tours get booked — and where couples currently go quiet.
Dates, packages, capacities, pricing you’re happy to share, your tone of voice — the only answers the AI is allowed to give.
Inbox, website forms, calendar, Instagram, Facebook and phone. Nothing gets replaced — everything gets joined up.
We run the awkward questions before couples do — pricing pushback, odd dates, double-bookings, the lot.
Live in 7–10 days. From day one, anything uncertain routes straight to your team — then we watch, tune and improve weekly.
Pricing
Every system is tailored to the venue it serves — the channels you use, the pieces you take, the way your team works. So pricing depends on the package we build together. The shape, though, is always the same:
For the build — mapping your enquiry flow, creating your knowledge base, connecting your channels and testing everything before launch.
For the running — hosting, monitoring every conversation, tuning replies, and improving the system week after week.
Most venues start with one core system — instant written replies, phone answering, tour booking, or follow-up — then add more once it’s working.
You’ll get exact numbers at your enquiry audit — once we know which parts your venue actually needs.
Asked, honestly
Yes — this is the heart of the system. It reads your live calendar, offers genuine open slots, writes the booking straight into your diary and sends confirmations by text and email. On the phone, Willa does the same mid-call.
If you want it to. You decide exactly what’s shareable — packages, starting-from prices, seasonal rates — and it quotes only from that. Anything bespoke becomes a conversation it books with your team instead of a number it invents.
SMS, Instagram, Facebook Messenger, email and your website forms — plus the phone, where Willa answers when your team can’t. One system, one conversation history, whichever way the couple prefers to talk.
It can only answer from your approved knowledge base — the facts, prices and policies you signed off during setup. It never improvises promises, and before launch we stress-test it with the awkward scenarios: pricing pushback, double-booked dates, odd requests.
It says so, gracefully — takes the couple’s details and question, and hands the conversation to your team with full context. A graceful “I’ll get you an answer from the team” beats a guess, every time.
Written replies come from your venue’s enquiry team account, in your tone — most couples simply experience an unusually fast, warm reply. On the phone, Willa is upfront if asked and never pretends to be a specific person. Anything personal or sensitive moves to a human.
Completely. Some venues want the full journey handled; others just want the first response covered so no enquiry sits overnight — then their team takes over the conversation from there. You choose where the handover happens, and you can change it any time.
No. The system is modular — instant replies, phone answering, tour booking, follow-ups. We can package the parts your venue actually needs and leave out the rest. Plenty of venues start with one piece and add more once they’ve seen it work.
Seven to ten days, and most of that work is ours. You give us roughly two hours: one call to map your enquiry flow, and a review of the knowledge base before launch. After that, your team does what only they can do — the tours, the tastings, the relationships. The system just keeps those slots filling.
Kerbly
Book a 20-minute enquiry audit — no deck, no pressure. In twenty minutes we’ll look at your venue’s enquiries together: